3D Instruments Return Policy

3D Instruments LLC warrants the products it manufactures from defects in materials and workmanship. The time period of this warranty varies depending upon the product. All of our mechanical “Direct Drive Difference” pressure gauges are warranted for a full six years from the date of purchase, other products warranty periods vary.

If you believe that a 3D product you purchased has a material or workmanship defect please contact 3D Customer Service by email or telephone and request a “Returned Goods Material Authorization”, (RMA). Once this number is issued return the product to 3D Instruments LLC Attention “Warranty Return Department” using a recognized freight service. 3D WILL NOT ACCEPT goods returned without an RMA, or goods sent without prior authorization. All returned goods boxes should be prominently marked with the RMA number for easy reference.

Upon receipt 3D will inspect all returns for valid warranty concerns and at its’ discretion, repair or replace them in a timely fashion. Typical turn around times are about two weeks for evaluation/repair/replacement. If a valid warranty return is accepted 3D will repair and return ship the goods to the ORIGINAL PURCHASER at its’ own expense. Returned goods remain the property of the ORIGINAL PURCHASER in the temporary care of 3D Instruments LLC.

If a returned item is found to be damaged by service or other means beyond the manufacturing control of 3D Instruments the ORIGINAL PURCHASER will be contacted with a determination response and an estimate of repair.

For a full reading of the typical Six Year Warranty of the “Direct Drive Difference” mechanical pressure gauges read the following:

3D Instruments LLC warrants to the original purchaser of any 3D Instruments LLC “Direct Drive” pressure gauge that it will be free from defects in material and workmanship under normal use and service for a period of six (6) years from the date of delivery to the purchaser. No other express warranty is given and no other affirmation of 3D Instruments LLC or any of its agents, representatives or dealers, by words or actions, shall constitute a warranty or the assumption by 3D Instruments LLC of any liability or obligation.

The obligation of 3D Instruments LLC under this warranty is limited to repairing or replacing as the company may elect any pressure gauge that proves in the company’s judgment to be defective in material or workmanship within six (6) years after the of delivery to the original purchaser. Such defective pressure gauge will be repaired or replaced free of charge to the original purchaser, provided the gauge is returned to 3D Instruments LLC., 2900 E. White Star Avenue, Anaheim, California, 92806, with all transportation charges prepaid. 3D Instruments LLC shall have no obligation or liability extending beyond that of repair or replacement as stated above and without limitation of the foregoing shall have no obligation or liability to the purchaser (original or otherwise) for any direct or consequential damages or loss of profits. Repaired gauges shall be warranted for the unexpired portion of the original warranty only.

This warranty shall not apply to any product or part which has been subjected to use in excess of applicable 3D Instruments LLC specification, use in violation of any special conditions noted on the pressure gauge, disassembly, misuse, negligence in handling or extensive testing, nor does it apply to replacement of plugged or damaged Bourdon Tubes resulting from chemical or media contamination.

By acceptance of the 3D Instruments LLC product the purchaser agrees that (1) the foregoing express warranty of repair and/or replacement is the exclusive and only warranty to pass with such product or part. (2) The purchaser has not relied on the skill or judgment of 3D Instruments LLC in selecting any such product or part for any particular purpose or need of the purchaser. (3) THE FOREGOING EXPRESS WARRANTY IS IN PLACE AND IN LIEU OF ALL IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, and (4) retention or possession of the product or part by the original purchaser or its successors for six (6) years after date of purchase by the original purchaser shall be construed as conclusive evidence that all warranty obligations of 3D Instruments LLC is thereby relieved from all warranty obligations.