Returned Merchandise Authorization
Instructions: Please complete this form for all items you wish to return to 3D Instruments for repair. IMPORTANT! Please include information about the process and the media used with the product. An MSDS is required for any media that is deemed to be hazardous. (This information is important and there will be a delay in processing your return if it is missing). Please include a brief description of the problem with the product. After you have filled out all the information print a copy of the form before you send the E-mail using the button below. Sending a hard copy of this form with your return will speed processing. If you are using a printed form you can fill it in manually and send it with the products. You do not need to send a copy to 3D in advance if you are working from a hard copy but a copy MUST be included with the shipment. If you wish to send any items back for a credit you must have pre-approval from a Customer Service Representative. A Return Authorization Number will be provided and it must be entered on this form and sent to 3D prior to returning the products. (RMA Numbers are not required for repairs, only this completed form). All returns are subject to a minimum evaluation charge of $65.00. Receipt of your product with this form signifies your approval of these evaluation charges. Any additional Repair Charges above and beyond this evaluation charge will be advised to you prior to the products return back to you. Payment with Credit Card (MasterCard or Visa Only) will be required for all new and unapproved accounts. If this is a New Product and you feel there is a Warranty Problem, contact 3D Quality Assurance before shipping the unit and follow their instructions.
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Please return all Repairs Freight Pre-paid to:
3D Instruments, LLC
Attn. Repairs
2900 East White Star Ave.
Anaheim, CA 92806 U.S.A.
Phone: 714-399-9200
Fax: 714-399-9221
www.3DInstruments.com
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